Shipping and Returns

Our response to Covid 19 

All of our shipping materials are handled with the utmost attention to hygiene and care for our customers' safety. 

Shipping -  Within the United States (excluding Hawaii and Outer Islands)

Orders placed Monday through Friday by 12:30pm ET (excluding holidays) are shipped the same day. Orders placed after 12:30pm ET or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Shipping charges are not refundable. Please note all packages are signature upon delivery.

Domestic orders placed before 12:30pm ET 17 December will be dispatched in time for the holiday season.

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Standard

FedEx Ground

Free Outbound

($15 return shipping and restocking fee applies to all returns)

Orders received after 12:30pm will be processed next business day

2-8 business days after processing

Expedited

FedEx 2Day

$25 Outbound

($15 return shipping and restocking fee applies to all returns)

Orders received after 12:30pm will be processed next business day

2 business days after processing

Express

FedEx Standard Overnight

$35 Outbound

($15 return shipping and restocking fee applies to all returns)

Orders received after 12:30pm will be processed next business day

Next business day after processing

 

Shipping – International, Hawaii and Outer Islands of the US 

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Canada

FedEx Express

$25

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

UK / Continental Europe

FedEx Express

$55

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

South / Central America

FedEx Express

$35

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

Hawaii, Alaska and the US Outer Islands

FedEx Ground

$55

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

 

Duties and Taxes

Please note that if your order has been sent to a destination outside of the US, you may be responsible for import duties and taxes. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. 

Returns Policy - In store

We do not offer refunds for in-store purchases. In-store purchases cannot be returned online. In-store purchases can be exchanged within 14 days of purchase for product or store credit only. Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided.

Returns Policy - Online

Online orders are eligible for refund, provided the goods have not been used, worn, altered, damaged or washed, have all tags attached and are in their original packaging.  Goods must be received no later than 14 days from the date of shipment. This means you should try on your pieces and return promptly if you are not satisfied.  Please allow up to 8 business days shipping time for returns.  Goods that are not returned in this condition or within the allowed time-period will be sent back to the customer and no refund will be provided. Please Note- Drop Offs are not Accepted for online orders at any of our New York locations.

To ensure you will be eligible for a return, we recommend the following:

- Try all shoes on a carpeted surface to avoid scuff marks

- Do not apply any body moisturizers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics

- Be careful of make-up rubbing off on garments Try all swimwear and lingerie on with underwear underneath

We recognize that returns are important to our clients. To ensure a positive experience for all of our clients, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such clients online or in-store.

How to Make a Return – United States

Please follow the steps below to return your purchase (applies to online purchases only).

- Place your new, unused items with their original tags attached, into the original packaging provided

- Include the paperwork from your order in the package

- Email concierge@scanlantheodore.com and request a return shipping label

- Print return shipping label and place label on the box and either drop off at the nearest Fedex location, schedule a pickup at fedex.com, or call to schedule a pick-up.

- Please note that a $15 flat return shipping and restocking fee will be applied to all returned orders (either partial or full)

How to Make a Return – International 

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please mail returns to:

Scanlan Theodore

7 East 19th Street

New York, NY 10003

USA 

Sale Items

All sale items are final and are not eligible for refund, return or exchange. We do not price adjust.

Refunds (applies to online purchases only)

Refunds will be credited to the original payment method minus the $15 return shipping and restocking fee. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers. Shipping charges are non-refundable.

For packages that are turned down at delivery, the customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

Taxes and Duties

If your order has been sent to a destination within the US, all sales taxes charged will be refunded.

For orders outside the US, we are unable to refund any customs duties and sales taxes that may have been charged. However, you may be able to recover these by contacting your local customs bureau directly. 

Exchanges

If you would like to exchange an item purchased online, we suggest that you place a new order for the item you want prior to returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Post receipt of your return, we will process a refund for the cost of the returned item.