Our response to Covid 19
All of our shipping materials are handled with the utmost attention to hygiene and care for our customers' safety.
Shipping - Within the United States (excluding Hawaii and Outer Islands)
Orders placed Monday through Friday by 12:30pm ET (excluding holidays) are shipped the same day.
Orders placed after 12:30pm ET or holidays are shipped the next business day.
Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
Shipping charges are not refundable.
Please note all packages are signature upon delivery.
Domestic orders placed before 12:30pm ET 17 December will be dispatched in time for the holiday season. Orders placed after that cannot be guaranteed to be delivered by 24 December.
Orders received after 12:30pm will be processed next business day.
$15 return shipping and restocking fee applies to all returns.
|Shipping Method||Service||Cost||Estimated delivery|
|Standard||FedEx Ground||Free Outbound||2-8 business days after processing|
|Expedited||FedEx 2Day||$25 Outbound||2 business days after processing|
|Express||FedEx Standard Overnight||$35 Outbound||Next business day after processing|
Shipping – International, Hawaii and Outer Islands of the US
Orders received after 12:30pm will be processed next business day
Estimated delivery, 2-5 business days after processing
|UK / Continental Europe||FedEx||$55|
|South / Central America||FedEx||$35|
|Hawaii, Alaska and the US Outer Islands||FedEx Ground||$55|
Duties and Taxes
Please note that if your order has been sent to a destination outside of the US, you may be responsible for import duties and taxes. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Returns Policy - In store
We do not offer refunds for in-store purchases. In-store purchases cannot be returned online. In-store purchases can be exchanged within 14 days of purchase for product or store credit only. Goods must be returned unworn, in original condition and with all tags attached. Proof of purchase must be provided.
Returns Policy - Online
To request a return shipping label, please email firstname.lastname@example.org. Online orders are eligible for refund, provided the goods have not been used, worn, altered, damaged or washed, have all tags attached and are in their original packaging. Returned goods must be received no later than 14 days from the date the shipment is delivered. This means you should try on your pieces and return promptly if you are not satisfied. Please allow up to 8 business days shipping time for returns. Goods that are not returned in this condition or within the allowed time-period will be sent back to the customer and no refund will be provided. Please Note- Drop Offs are not Accepted for online orders at any of our New York locations.
To ensure you will be eligible for a return, we recommend the following:
- Try all shoes on a carpeted surface to avoid scuff marks
- Do not apply any body moisturizers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics
- Be careful of make-up rubbing off on garments Try all swimwear and lingerie on with underwear underneath
We recognize that returns are important to our clients. To ensure a positive experience for all of our clients, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such clients online or in-store.
How to Make a Return – United States
Please follow the steps below to return your purchase (applies to online purchases only).
- Email email@example.com and request a return shipping label
- Please securely package your unused items with their original tags attached, into the original packaging provided
- Include the paperwork from your order in the package
- Print return shipping label and place label on the box and either drop off at the nearest Fedex location, schedule a pickup at fedex.com, or call to schedule a pick-up.
- Please note that a $15 flat return shipping and restocking fee will be applied to all returned orders (either partial or full).
How to Make a Return – International
International orders may be returned using any method of your choice, at your expense. Please use a trackable and insured service and be sure to include that the parcel is a returned product from the USA on any shipping documents or invoices. We also recommend alerting our team via email at firstname.lastname@example.org with the tracking information so we will be prepared for your return.Please mail returns to:
7 East 19th Street
New York, NY 10003
All sale items are final and are not eligible for refund, return or exchange. We do not price adjust.
Refunds (applies to online purchases only)
Refunds will be credited to the original payment method minus the $15 return shipping and restocking fee. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers. Shipping charges are non-refundable.
For packages that are turned down at delivery, the customer will be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.
Taxes and Duties
If your order has been sent to a destination within the US, all sales taxes charged will be refunded.
For orders outside the US, we are unable to refund any customs duties and sales taxes that may have been charged. However, you may be able to recover these by contacting your local customs bureau directly.
If you would like to exchange an item purchased online, we suggest that you place a new order for the item you want prior to returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Post receipt of your return, we will process a refund for the cost of the returned item.