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Shipping -  Within the United States (excluding Hawaii and Outer Islands)

Orders placed Monday through Friday by 12:30pm ET (excluding holidays) are shipped the same day. Orders placed after 12:30pm ET or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).  Shipping charges are not refundable.

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Standard

UPS Ground

Free

Orders received after 12:30pm will be processed next business day

2-8 business days after processing

Expedited

UPS 2nd Day Air

$25

Orders received after 12:30pm will be processed next business day

2 business days after processing

Express

UPS Saver

$35

Orders received after 12:30pm will be processed next business day

Next business day after processing

Shipping – International, Hawaii and Outer Islands of the US 

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Canada

DHL Express

$25

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

UK / Continental Europe

DHL Express

$55

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

South / Central America

DHL Express

$35

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

Hawaii and the US Outer Islands

UPS Ground

$25

Orders received after 12:30pm will be processed next business day

2-5 business days after processing

 

Duties and Taxes

Please note that if your order has been sent to a destination outside of the US, you may be responsible for import duties and taxes. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. 

Returns Policy - In store

If for some reason you are not satisfied with an item purchased in one of our stores or showroom, we would be happy to exchange your item for another item, or issue an in-store credit, provided the goods have not been used, worn, altered, damaged or washed, have all tags attached and are in their original packaging. Goods must be exchanged within 14 days of purchase. 

Returns Policy - Online

If for some reason you are not satisfied with an item purchased online, we would be happy to provide you with a full refund, provided the goods have not been used, worn, altered, damaged or washed, have all tags attached and are in their original packaging.  Goods must be returned within 14 days of receiving your order.  Please allow up to 8 business days shipping time for returns.  Goods that are not returned in this condition or within the allowed time-period will be sent back to the customer and no refund will be provided.

To ensure you will be eligible for a return, we recommend the following:

- Try all shoes on a carpeted surface to avoid scuff marks

- Do not apply any body moisturizers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics

- Be careful of make-up rubbing off on garments Try all swimwear and lingerie on with underwear underneath

How to Make a Return – United States

Please follow the steps below to return your purchase (applies to online purchases only).

- Place your new, unused items with their original tags attached, into the original packaging provided

- Include the paperwork from your order in the package

- Place the pre-paid shipping label on the box and either drop off at the nearest UPS location, schedule a pickup at UPS.com, or call to schedule a pick-up.

How to Make a Return – International 

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please mail returns to:

Bergen Logistics c/o Scanlan Theodore

5903 West Side Avenue

North Bergen, NJ 07047

USA

Sale Items

All sale items are final and are not eligible for refund, return or exchange.

Refunds (applies to online purchases only)

Refunds will be credited to the original payment method. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers. Shipping charges are non-refundable.

Taxes and Duties

If your order has been sent to a destination within the US, all sales taxes charged will be refunded.

For orders outside the US, we are unable to refund any customs duties and sales taxes that may have been charged. However, you may be able to recover these by contacting your local customs bureau directly. 

Exchanges

If you would like to exchange an item purchased online, we suggest that you place a new order for the item you want prior to returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Post receipt of your return, we will process a refund for the cost of the returned item.