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Shipping -  Within the United States

Orders placed Monday through Friday by 12:30pm ET (excluding holidays) are shipped the same day. Orders placed after 12:30pm ET or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Standard

UPS Ground

Free

Orders recevieved after 12:30pm will be processed next business day

2-8 business days after processing

Expedited

UPS 2nd Day Air

$25

Orders recevieved after 12:30pm will be processed next business day

2 business days after processing

Express

UPS Saver

$35

Orders recevieved after 12:30pm will be processed next business day

Next business day after processing

Shipping – International 

Shipping Method

Service

Cost

Order Processing

Estimated delivery

Canada

DHL Express

$25

Orders recevieved after 12:30pm will be processed next business day

2-5 business days after processing

UK / Continental Europe

DHL Express

$55

Orders recevieved after 12:30pm will be processed next business day

2-5 business days after processing

South / Central America

DHL Express

$35

Orders recevieved after 12:30pm will be processed next business day

2-5 business days after processing

Duties and Taxes

Please note that if your order has been sent to a destination outside of the US, you may be responsible for import duties and taxes. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. 

Returns Policy

If for some reason you are not satisfied with your order, we would be happy to provide you with a full refund), provided the goods have not been used, worn, altered, damaged or washed, have all tags attached and are in their original packaging.  Goods must be returned within 14 days of receiving your order.  Please allow up to 8 business days shipping time for returns.  Goods that are not returned in this condition or within the allowed time-period will be sent back to the customer and no refund will be provided.

To ensure you will be eligible for a return, we recommend the following:

- Try all shoes on a carpeted surface to avoid scuff marks

- Do not apply any body moisturizers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics

- Be careful of make-up rubbing off on garments Try all swimwear and lingerie on with underwear underneath

How to Make a Return – United States

Please follow the steps below to return your purchase.

- Place your new, unused items with their original tags attached, into the original packaging provided

- Include the paperwork from your order in the package

- Place the pre-paid shipping label on the box and either drop off at the nearest UPS location, schedule a pickup at UPS.com, or call to schedule a pick-up.

How to Make a Return – International 

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Please mail returns to:

Bergen Logistics c/o Scanlan Theodore

5903 West Side Avenue

North Bergen, NJ 07047

USA

Sale Items

Sale items are not eligible for return or exchange.

Refunds

Refunds will be credited to the original payment method. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Taxes and Duties

If your order has been sent to a destination within the US, all sales taxes charged will be refunded.

For orders outside the US, we are unable to refund any customs duties and sales taxes that may have been charged. However, you may be able to recover these by contacting your local customs bureau directly. 

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want prior to returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Post receipt of your return, we will process a refund for the cost of the returned item.