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Please note, changes have recently been made to our sale returns policy. 

PRODUCTS THE SUBJECT OF A "SALE"

Sale items are not eligible for “change of mind” return. We do not issue refunds on any discounted items including any promotional discounts.

CONSUMER GUARANTEES

Scanlan Theodore will provide you with a full refund if the product you purchased from us on line via the internet:

- is faulty, not of acceptable quality, or unsafe; or
- does not match descriptions made on the Site, or given to you by any Scanlan Theodore representative

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund. If a product that you have purchased from us meets this description, please contact Customer Care for a Return Authorization number (RA#) as soon as you become aware.

CHANGE OF MIND RETURNS

A “change of mind” return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.

Scanlan Theodore accepts “change of mind” returns for full priced items purchased online in accordance with the following terms;

- a Return Authorization number (RA#) must be requested within 7 days of receipt of order
- item(s) must not be worn, altered, damaged or washed
- item(s) must have all tags attached
- returns must include all original packaging including shoe boxes and dust bags and these must be in original condition as they are considered part of the item
- returns must be posted back to Scanlan Theodore head office within 7 days of issue of your RA#.

In the event that a change of mind return does not meet any of the above terms, Scanlan Theodore reserves the right to reject the change of mind return.

To ensure you will be eligible for a return, we recommend the following;

- try all shoes on a carpeted surface to avoid scuff marks
- do not apply any body moisturisers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics
- be careful of make-up rubbing off on garments
- try all swimwear and lingerie on with underwear underneath

PRODUCTS THE SUBJECT OF A "SALE"

Sale items are not eligible for “change of mind” return. We do not issue refunds on any discounted items including any promotional discounts.

EXCHANGES

Scanlan Theodore does not accept exchanges for items purchased online. If you would like to exchange an item for another size or a different style we recommend you re-purchase the new item and return the original item for a refund.

REFUNDS

Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned excluding any discounts or special offers received and any shipping costs associated with the order.

Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 3 business days for the funds to appear back into your account.

In the senario that your return is not approved for refund, you will be contacted by Customer Care. 

DUTIES & TAXES

Scanlan Theodore is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, Scanlan Theodore will not be able to refund the duties and taxes. Please contact your local customs offices for more information regarding duties and taxes. 

TO RETURN AN ITEM

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register for a return; log in to your account, select the order in which the item(s) that you would like to return belongs and then follow the return prompts. Please note, we cannot accept returns in store for items purchased online. 

Once you have registered for a return you will receive a Return Authorisation number and a return form will appear on the return request confirmation screen that must be printed off and enclosed with the returned item(s). The item(s) must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7days of requesting a return.

Scanlan Theodore
Attn: Customer Care - Returns
24-30 River Street
South Yarra, VIC
Australia, 3141

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a gift card will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care;

P. +61 (0)3 9826 5977
E. customercare@scanlantheodore.com.au

 

February 21, 2017 by DotDev Support